How does the 60 day money-back guarantee for your products work?
Based on the thousands of positive reviews we’ve received, we’re very confident that you’ll have a great experience with our natural cosmetics.
In some cases it can take your skin a number of weeks to adjust to a new skincare routine/products, especially when making the switch to skincare packed with natural actives, that your skin might not be used to. We recommend using our skincare consistently for up to 60 days to give your skin the chance to experience great results.
However, if you are unsatisfied with any of our products after giving them a fair and consistent chance to work, we offer a money-back guarantee for up to 60 days after receiving your order. You don't even need to send the products back to us!
Please contact customer support at firstname.lastname@example.org for help with our money back guarantee. We are also available to provide tips and advice on how to get the most out of our products, please feel free to get in touch with us at any time during the 60 days, we are very happy to help you on your personal skincare journey 💚
Please note, all money back guarantee refunds exclude any delivery charges and you can only claim the money back guarantee once on each product or kit. We offer a maximum refund limit of £75 per customer over any 365-day period.